Return Policy
We understand that circumstances may arise requiring the return of purchased products. However, due to the nature of our business as a tobacco product and nicotine product distributor, we have specific guidelines in place to ensure compliance with applicable regulations and safety standards.
Please feel free to reach out to us and let us know how we are doing, old and new customers, we look forwarding to learning about you and your business, and providing the best experience possible! We are extremely grateful to all those that have supported, and continue to support Phresh Picks year after year!
- Returns Eligibility:
- Returns are only accepted for products that are damaged, defective, or shipped in error.
- Products must be in their original, unopened packaging to be eligible for return.
- Product must have been purchased within the last 6 months.
- Products cannot be past expiration period.
- Damaged or Defective Products:
- If you receive damaged or defective products, please contact our customer service within 3 business days of receiving the shipment.
- Provide detailed information, including photos of the damaged or defective items.
- Shipment Errors:
- In case of an error in the shipped products, please notify us within 3 business days of receiving the shipment.
- We will arrange for the return of the incorrect items and send you the correct products at no additional cost.
- Return Process:
- Contact our customer service team to initiate the return process.
- Clearly state the reason for the return and provide necessary information, such as invoice number and product details.
- All returned products are subject to a 10% return processing fee.
- Approval and Authorization:
- All returns are subject to approval. Once approved, you will receive written approval and instructions on how to return the products.
- Any product returned without written approval will not be processed for credit
- Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to our error or defective product.
- Store Credit or Replacement:
- Upon receiving the returned products, we will inspect them for eligibility.
- Approved returns will be processed for a store credit or replacement, as per your preference. We do not give refunds for any returns.
- Exclusions:
- Returns are not accepted for products that have been opened or used.
- We do not accept returns for reasons other than damage, defect, or shipment error.